Services

K.T Memorial Hospital offers a Virtual Consultation Service designed to help individuals requiring medical guidance who cannot easily reach a health facility. Licensed medical professionals operate the service from hospital headquarters, adhering to Ministry of Health standards.

Genesis and Background

The Virtual Consultation Department was established to address existing gaps in healthcare access. The hospital had previously received informal phone consultations from patients in remote areas and those with travel difficulties. Key challenges identified included:

• Lack of Documentation: Phone calls lacked proper medical record-keeping
• Limited Clinician Access: Remote communities struggled to find qualified healthcare providers
• Uncoordinated Care: No structured system connected patients with local facilities
• Need for Oversight: Professional supervision and standardized processes were required

Service Operations

Duty & Supervision: Licensed clinicians report physically to headquarters during scheduled hours under direct supervision.

Consultation Process: Doctors obtain medical history, review symptoms, request investigations, interpret results, offer guidance aligned with national guidelines, and document findings.

Accessibility: Patients can access via friend's smartphone, pharmacy, clinic, internet café, or similar venues—no personal device required.

Languages: Consultations available in commonly spoken Ugandan languages.

Investigations: Patients conduct tests at recognized facilities; results upload through the hospital website or app.

Records: Encrypted systems maintain confidentiality and support continuity of care.

Who Benefits

• Individuals in underserved areas
• Patients needing follow-up care
• Health workers seeking licensed medical input
• People unable to travel due to distance, cost, weather, or physical limitations

Important Note: This service does not replace emergency care for severe conditions.

Contact Information