• Dr. Tugume Elias
• 1 Comments
• 20 Views
• December 2, 2025

KT Telemedicine

K.T MEMORIAL HOSPITAL

VIRTUAL CONSULTATION (TELEMEDICINE) SERVICE

Official Patient Information

K.T Memorial Hospital provides a Virtual Consultation Service to support individuals who may require medical guidance but are unable to reach a health facility promptly.

The service is operated by licensed medical professionals stationed at the hospital headquarters, following Ministry of Health standards for clinical practice, documentation, and supervision.

This article outlines the purpose of the service, how it works, and how patients can access it responsibly.

GENESIS AND BACKGROUND OF THE SERVICE

The Virtual Consultation Department was established after observing recurring gaps in access to timely medical guidance across many parts of Uganda.
For several years, K.T Memorial Hospital received routine phone-call consultations from:

• Patients who had travelled far

• Relatives and caregivers of clients

• Community members seeking advice

• Individuals in remote districts with limited access to clinicians

Although these informal consultations often resulted in positive outcomes, several gaps were noted:

1. Lack of Documentation

Phone consultations did not provide room for proper medical record-keeping, continuity of care, or accountability required for follow-up consultations and clinical audits.

2. Limited Access to Qualified Clinicians in Many Areas

Patients frequently reported challenges accessing safe and reliable medical care in their communities, relying on drug shops or untrained personnel for primary assessment.

3. Uncoordinated Care with Local Facilities

Patients often sought help from pharmacies, clinics, laboratories, or imaging centres near their homes, yet there was no structured way to document results or coordinate care with the local facility.

4. Need for Professional Oversight

The Director of K.T Memorial Hospital identified a gap in proper documentation and accountability.
A formal, supervised system was required to ensure:

• Standardised consultations

• Secure record tracking

• Consistent clinical guidance

• Professional oversight in line with MoH regulations

Outcome

This led to the establishment of the Virtual Consultation Department, designed to strengthen access to medical care, support remote healthcare workers, and ensure documented, supervised, ethical consultation.

HOW THE SERVICE OPERATES

1. Duty and Supervision

• All virtual consultations are conducted by licensed clinicians officially recruited under K.T Memorial Hospital.

• Doctors must report on duty physically at the hospital headquarters during their scheduled consultation hours.

• Consultations are performed under direct supervision, ensuring adherence to ethical and professional standards.

• Each consultation ends with the doctor’s duty shift to maintain accountability and continuity.

2. Consultation Process

During the virtual session, the doctor will:

• Obtain your medical history

• Review symptoms

• Request investigations where necessary

• Interpret available laboratory or imaging results

• Offer guidance based on national treatment guidelines

• Document all clinical findings

• Advise on physical review if required

3. Access Without Owning a Smartphone

Patients may access the service via:

• A friend’s or neighbour’s smartphone

• A nearby pharmacy

• A local clinic or drug shop

• A laboratory or imaging centre

• An internet café

This ensures inclusivity for individuals without personal digital devices.

4. Use of Local Languages

Consultations may be provided in commonly spoken Ugandan languages to improve patient understanding and communication.

5. Investigations and Prescriptions

• Patients may conduct investigations at any recognised facility.

• Results may be uploaded through the K.T Website or Mobile App.

• Prescriptions follow MoH-aligned treatment standards.

6. Record Keeping and Confidentiality

All consultations are securely documented using:

• Encrypted systems

• Personal login access

• Restricted staff access

• Standard clinical documentation procedures

This supports safe follow-up and continuity of care.

WHO CAN BENEFIT FROM THE SERVICE

The service is suitable for:

• Individuals in remote or underserved areas

• Patients seeking timely follow-up care

• Health workers needing licensed medical input for their patients

• People with difficulty travelling due to distance, cost, weather, or physical limitations

Important:

This service does not replace emergency care.
Patients with severe or life-threatening symptoms should visit the nearest health facility immediately.

SERVICE CONTACTS

Virtual Consultation Line (Call / WhatsApp):

0703 011 212

Website:

www.ktmemorialhospital.org

Facility:

K.T Memorial Hospital